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Find Articles / Databases : Database Access Help

Alternative login method from off-campus

If you are having trouble logging into OCC databases through the usual method, you can use the Michigan eLibrary databases as a backup.

If our normal authentication system is down for any resaon, you might also be able to login by password for many of the databases if you are faculty, staff, or a currently enrolled student at OCC. Find out more about password access here.

For More Help:

General Tips

Having trouble connecting to OCC library databases? Here are some general troubleshooting tips.

  • Legitimate OCC users only:
    Only students currently taking classes or persons employed by OCC will be able to get into the databases from off campus by entering their OCC ID & password.
  • Try a different browser
    Some browsers may not work as well as others with certain databases.  If you can, try connecting to your database in a different browser (Internet Explorer, Firefox, or Chrome are the most commonly used browsers).
  • Password resets:
    The OCC Online Services user name/password is required to use library article databases from home, to access your Raider One Card account information, and for OCC functions like registering for classes or checking your grades.  See the College’s Online Services page to see how to set up a new user name/password or request a password reset. On the Online Services page, click click the What's my password? link at the bottom right to reset your password or check with Library staff in person as they may be able to assist you. Bring an official picture ID, such as a driver’s license.
  • Popups:
    Databases open in their own windows. Hit control and the link to temporarily override a popup blocker or disable the blocker. In the Internet Explorer browser, go to Tools > Popup Blocker and Turn Off Popup Blocker.
  • Cookies:
    Cookies must be enabled to use the databases from off-campus. In the Internet Explorer browser, go to Tools > Internet Options > Privacy > Advanced, then click the checkbox for Override automatic cookie handling; select Accept for both First-party Cookies and Third-party Cookies and check the Always allow session cookies option.
  • Norton Internet Security program:
    Norton Internet Security (not Norton Anti-Virus) may block access into databases. This can be temporarily turned off. Go into the controls for the program to disable it.
  • Ad-Blocker:
    Ad-blocking programs may need to be temporarily disabled.
  • Firewalls:
    You may need to temporarily disabled your firewall.

Known Issues

ARTSTOR: Known issue with the Image Viewer
In Internet Explorer 11, you may experience an issue loading an image in the Image Viewer. As a work around, you can scroll to the next image which should load. Then scroll back and you should be able to scroll back. You may also try using another browser.

Blank screen after searching in ScienceDirect
Sometimes when searching the ScienceDiretc database in the Internet Explorer browser you will end up with a blank screen.  This may be fixed by either using a different browser or by disabling Protected Mode in Internet Explorer (Tools > Internet Options > Security > uncheck box for Protected Mode).

Trusted Site  / Security Certificate error when logging in
There is a known issue with a trusted site or security certificate error for some off-campus users.  If you see this message, it is safe to continue if you are linking from an OCC page:
problem
If you get the warning in the Internet Explorer browser, select "Continue to this website," in Firefox select "I understand the risks," and in Chrome select "Advanced" then "Proceed."

"Product session has expired" error message in Gale databases:
If you get a "product session has expired" error message when using a Gale database (pictured below), you can fix it by overriding automatic cookie handling. See Cookies in the General Tips section of this page for information on how to override automatic cookie handling.
Gale Error Screen

Databases With Special Instructions

LearningExpress Library & Job and Career Accelerator

The LearningExpress Library & Job and Career Accelerator databases require you to create a free account before using.  Your OCC ID & password will not work by default in these databases, but you could use your OCC credentials when creaing the free account.  If you are trying to access these databases from off-campus you may first be asked for your OCC ID & password, then you can register a new account (or sign in with an existing one) at the bottom of the database home screen.

Books24x7

If you want to use the special features of the Books24x7 ITpro ebook collection you will have to create a free account.  Click here for information on registering an account.  Your free Books24x7 account allows you to create personal folders to manage your favorite books, add bookmarks to chapters and keep notes about the books you use.

Business Decision

The Business Decision database requires you to create a free account before using.  Your OCC ID & password will not work by default in this database, but you could use the your OCC credentials when creating the free account.  If you are trying to access this database from off-campus you may first be asked for your OCC ID & password, then you can register a new account (or sign in with an existing one) at the bottom of the database home screen.

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