Find Articles / Databases : Database Access Help

Having trouble connecting to OCC library databases? Here are some general troubleshooting tips.

• Legitimate OCC users only:
  Only currently registered students or persons employed by OCC will be able to get into the databases from off campus by entering their MyOCC ID & password.
• Update or switch your browser: 
  Make sure your browser is updated to the most current version or try switching to a different browser if you are having technical difficulties. Commonly used browsers are Firefox, Chrome, or Safari. Internet Explorer is no longer supported and should not be used.
• Clear browser cache
  Sometimes clearing your browser cache will solve the problem.
  • Clear the cache in Firefox.
  • Clear the cache in Chrome.
• Password resets:
  The MyOCC Online Services user name/password is required to use library article databases from home and for OCC functions like registering for courses or checking your grades.  See the College’s MyOCC page to see how to set up a new user name/password or request a password reset. On the MyOCC page, click click the What's my password? link at the bottom right to reset your password or check with Library staff in person as they may be able to assist you. Bring an official picture ID, such as a driver’s license.
• Popups:
  Some resources may open in a new window and you may need to override or disable any popup blockers.
• Cookies:
  Some resources may require you to enable cookies in your browser.
• Antivirus or Ad-Blockers:
  Settings in any antivirus or ad-blocking utilities may need to be disabled or adjusted.
• Firewalls:
  You may need to temporarily disabled your firewall.

Some users trying to login to library resources from outside the United States may receive an error code (Error 16 or Error 20) which usually indicates a problem related to the users local network. If you run into this you might try the following:

• Clear you browser cache and try again.
• Check the time and date settings for your computer and make sure they are correct.
• Try connecting with a different computer or device.
• Contact your internet service provider for assistance

The OCC Libraries can also provide you a password for alternate access to some databases as a potential workaround. Let us know if you have any questions or would like to request password access.

Search Everything: Full text availability is indicated but no full text link is available
You may find articles in Search Everything where it indicates that the full text of an article is available but instead of a link in the record there is the text "No full text available." Here's an example.

These errors are usually for articles from newspapers or online sources and typically associated with Gale databases. You may be able to find the article by searching for it by title using the Gale Power Search search engine and searching for the title of the article.

If you are having trouble logging into OCC databases through the usual method, you can use the Michigan eLibrary databases as a backup.

If our normal authentication system is down for any reason, you might also be able to login by password for many of the databases if you are faculty, staff, or a currently enrolled student at OCC. Find out more about password access here.