Find Articles / Databases : Database Access Help

Springshare is ending support of the IE11 browser for all Springshare Tools (LibGuides, LibAnswers, and LibWizard) by November of 2020. If any users report trouble viewing OCC Library webpages they should be directed to use an updated version of some other browser, preferably Chrome, Firefox or Edge. See the Springshare blog for more information.

Microsoft will no longer support the Internet Explorer browser as of November 26, 2020.

If you are having trouble logging into OCC databases through the usual method, you can use the Michigan eLibrary databases as a backup.

If our normal authentication system is down for any reason, you might also be able to login by password for many of the databases if you are faculty, staff, or a currently enrolled student at OCC. Find out more about password access here.

Films On Demand Master Academic Collection
On-campus users may not be able to play videos from this collection in the Microsoft Edge browser. When on-campus please use the Firefox or Chrome browser to stream videos from this collection.

ARTSTOR
Known issue with the Image Viewer
In Internet Explorer 11, you may experience an issue loading an image in the Image Viewer. As a work around, you can scroll to the next image which should load. Then scroll back and you should be able to scroll back. You may also try using another browser.

Safari browser login problem from off-campus
Users accessing Artstor remotely using Safari may experience network error messages. Please access Artstor remotely using the Firefox, Chrome, or IE browsers if you experience issues with Safari.

Trusted Site  / Security Certificate error when logging in
There is a known issue with a trusted site or security certificate error for some off-campus users.  If you see this message, it is safe to continue if you are linking from an OCC page:

If you get the warning in the Internet Explorer browser, select "Continue to this website," in Firefox select "I understand the risks," and in Chrome select "Advanced" then "Proceed."

Problems Using The Internet Explorer Web Browser

If you are using the Internet Explorer browser to access the library pages, you may run into occasional problems connecting to services, displaying certain items on the page, or opening documents in the library databases. Please try the following if you run into any trouble:

1. In the Internet Explorer Tools menu, click Internet Options and delete browsing history.
2. Try using InPrivate browsing mode.  Again in the Tools menu select InPrivate Browsing.  This should open a new window in InPrivate mode from where you can navigate to the library home page.
3. Download and install the free Firefox, Chrome, or Safari browsers.

Having trouble connecting to OCC library databases? Here are some general troubleshooting tips.

• Legitimate OCC users only:
  Only currently registered students or persons employed by OCC will be able to get into the databases from off campus by entering their MyOCC ID & password.
• Try a different browser: 
  Some browsers may not work as well as others with certain databases.  If you can, try connecting to your database in a different browser (Internet Explorer, Firefox, or Chrome are the most commonly used browsers).
• Clear browser cache
  Sometimes clearing your browser cache will solve the problem.
  • Clear the cache in Internet Explorer.
  • Clear the cache in Firefox.
  • Clear the cache in Chrome.
• Password resets:
  The MyOCC Online Services user name/password is required to use library article databases from home, to access your Raider One Card account information, and for OCC functions like registering for courses or checking your grades.  See the College’s MyOCC page to see how to set up a new user name/password or request a password reset. On the MyOCC page, click click the What's my password? link at the bottom right to reset your password or check with Library staff in person as they may be able to assist you. Bring an official picture ID, such as a driver’s license.
• Popups:
  Databases open in their own windows. Hit control and the link to temporarily override a popup blocker or disable the blocker. In the Internet Explorer browser, go to Tools > Popup Blocker and Turn Off Popup Blocker.
• Cookies:
  Cookies must be enabled to use the databases from off-campus. In the Internet Explorer browser, go to Tools > Internet Options > Privacy > Advanced, then click the checkbox for Override automatic cookie handling; select Accept for both First-party Cookies and Third-party Cookies and check the Always allow session cookies option.
• Norton Internet Security program:
  Norton Internet Security (not Norton Anti-Virus) may block access into databases. This can be temporarily turned off. Go into the controls for the program to disable it.
• Ad-Blocker:
  Ad-blocking programs may need to be temporarily disabled.
• Firewalls:
  You may need to temporarily disabled your firewall.