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Fall 2021 Library Service Updates

Find Articles / Databases : Database Access Help

General Tips

Having trouble connecting to OCC library databases? Here are some general troubleshooting tips.

  • Legitimate OCC users only:
    Only currently registered students or persons employed by OCC will be able to get into the databases from off campus by entering their MyOCC ID & password.
  • Update or switch your browser
    Make sure your browser is updated to the most current version or try switching to a different browser if you are having technical difficulties. Commonly used browsers are Firefox, Chrome, or Safari. Internet Explorer is no longer supported and should not be used.
  • Clear browser cache
    Sometimes clearing your browser cache will solve the problem.
  • Password resets:
    The MyOCC Online Services user name/password is required to use library article databases from home and for OCC functions like registering for courses or checking your grades.  See the College’s MyOCC page to see how to set up a new user name/password or request a password reset. On the MyOCC page, click click the What's my password? link at the bottom right to reset your password or check with Library staff in person as they may be able to assist you. Bring an official picture ID, such as a driver’s license.
  • Popups:
    Some resources may open in a new window and you may need to override or disable any popup blockers.
  • Cookies:
    Some resources may require you to enable cookies in your browser.
  • Antivirus or Ad-Blockers:
    Settings in any antivirus or ad-blocking utilities may need to be disabled or adjusted.
  • Firewalls:
    You may need to temporarily disabled your firewall.

Databases With Special Instructions

Search Everything is fully searchable as a guest user but in order to request materials owned by OCC Libraries you will have to login with your MyOCC credentials.

Select the "Sign In" link and enter your MyOCC username & password to be able to request books for pickup at OCC Libraries.

The LearningExpress Library database requires you to create a free account before using. 

Your MyOCC ID & password will not work by default in this database, but you could use your OCC credentials when creating the free account.

If you are trying to access this database from off-campus you may first be asked for your MyOCC ID & password, then you can register a new account (or sign in with an existing one) at the bottom of the database home screen.

If you want to use the special features of the ITpro Books24x7 ebook collection you will have to create a free account.  Find out more about registering an account

Your free ITpro Books24x7 account allows you to create personal folders to manage your favorite books, add bookmarks to chapters and keep notes about the books you use.

Connecting Outside the United States

Some users trying to login to library resources from outside the United States may receive an error code (Error 16 or Error 20) which usually indicates a problem related to the users local network. If you run into this you might try the following:

  • Clear you browser cache and try again.
  • Check the time and date settings for your computer and make sure they are correct.
  • Try connecting with a different computer or device.
  • Contact your internet service provider for assistance

The OCC Libraries can also provide you a password for alternate access to some databases as a potential workaround. Let us know if you have any questions or would like to request password access.

Known Issues

Search Everything: Full text availability is indicated but no full text link is available
You may find articles in Search Everything where it indicates that the full text of an article is available but instead of a link in the record there is the text "No full text available." Here's an example.

These errors are usually for articles from newspapers or online sources and typically associated with Gale databases. You may be able to find the article by searching for it by title using the Gale Power Search search engine and searching for the title of the article.

Alternative login method from off-campus

If you are having trouble logging into OCC databases through the usual method, you can use the Michigan eLibrary databases as a backup.

If our normal authentication system is down for any reason, you might also be able to login by password for many of the databases if you are faculty, staff, or a currently enrolled student at OCC. Find out more about password access here.

For More Help:

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