Our four online requests go to two mailboxes:
Arrangements for monitoring the mailboxes and processing online requests are the responsibility of each campus library. Access permissions are designed for the mailboxes as follows:
In summary, if it is your job to process a particular type of request, you may reply to messages, and move and delete them as appropriate. If you a back-up person for a particular type of request (e.g., a librarian checking libdoc in the absence of LTAs), you have read-only capability so that you can at least print out and call or independently email the requestor. But you must have the requests ultimately deleted by a person with full capability--i.e., a person who regularly deals with the query type and is not restricted to read-only status.
Mary Ann has volunteered to back up in the unlikely instance that no one is available in a particular library to handle a request.
Structure and Function of "libdoc" and "libref"
Once the procedures in setting up email boxes have been followed (see right), one or both of these mailboxes should appear at the bottom of your Outlook folder list just above "Public Folders." If you don’t know how to locate the folder list and move email items in and out of folders, please check with someone else in your library who is knowledgeable about Outlook. If you are able to access your folder list in Outlook but do not see the mailboxes, check setting up emailboxes for procedures and contact Mary Ann Sheble to grant permissions and, if necessary, talk you through setting up your PC.
Processing Online Requests
Setting up mailboxes is a two-step process.
https://oaklandcc.teamdynamix.com/TDClient/1809/Portal/Requests/ServiceDet?ID=12443
Configuring Your PC
First you (the user) should log on to the PC to be used and open Outlook.
Follow the steps below:
For Outlook 2010
The new mailbox should appear in the your folder list.
For Outlook 365 web access
Library Card: (This message could be sent when the card is mailed)
ILL
Article Delivery
Interim Responses
Some of the above amount to interim responses. A good way to keep track of them is to write a detailed subject line for the e-mail message, e.g. “Interim Response to Joe Smith’s Request for a Book of 01/29/2001, 01:35 p.m.”. Such a wordy subject line may be necessary only if we find we are getting multiple requests in a day from a particular person. Note that the date and time of the interim response are taken from the request; they are not the date and time of the response.
When you have finally responded to a request, move your response(s) to the Done folder along with the request itself.